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Frequently Asked Questions
(A Work in Progress)

  • How do I use a discount code?
    If you have been given a discount code, you can use this code at checkout time (in the PAYMENT part of the checkout process). Enter the code and click APPLY for the discount to be applied.A discount code can either be in the form of a fixed amount discount or a percentage discount on your full order. Please note that the discount does not apply to the shipping cost - only the stock part of your order. You could however qualify for free shipping - see FREE SHIPPING elsewhere in this list.
  • What are the shipping options available?
    There are 2 courier options available for destinations outside the Port Elizabeth area: The Courier Guy - for overnight shipping to major centers in SA (Bloemfontein, Cape Town, Durban, East London, George, Johannesburg & Pretoria) & Aramex for remote locations (typically 1-2 days delivery).
    Customers from Port Elizabeth and surrounding areas, are welcome to collect their orders from Sherwood at no charge. Please ensure that you arrange with us for a mutually convenient collection time.  Alternatively Port Elizabeth orders can be send via courier for same day delivery at a reduced courier rate (see shipping options at checkout time)
    Regardless of the courier option selected, you could qualify for free shipping depending on the total value of your order (stock only - not shipping cost included). The minimum order values and destinations that qualify for free shipping will be displayed on the Home & Store pages, as well as at checkout time.